Frequently asked questions: users & roles
Before you commit to software for your soccer academy, you need to know who gets access and what each person can see. Cantera Soccer works with four roles — Administrator, Coordinator, Coach and Parent — each with its own panel and defined permissions. Here we answer the questions academy owners ask most about users, staff limits and coaching staff management.
What user roles does Cantera Soccer have and what does each one see?
There are four roles: Administrator, Coordinator, Coach and Parent. The Administrator sees the summary dashboard with charges and metrics for the whole academy. Coordinators and coaches work from an operational panel focused on their sessions, pending attendance and upcoming matches, with no access to finances. Parents get their own portal where they check their children with team and category, pending and paid charges, upcoming matches with results, and training sessions with attendance. Each role sees only what it needs.
How many staff users does each plan allow?
The Basic plan ($39.99 USD/month) includes 1 administrator, 1 coordinator and 3 coaches; Amateur ($49.99 USD/month), 1 administrator, 2 coordinators and 5 coaches; and Pro ($59.99 USD/month), 3 administrators, 6 coordinators and 12 coaches. When you hit a role's limit, the system blocks new sign-ups for that role until you free a seat or upgrade. Parents are unlimited on every plan, so you can register every family at no extra cost.
Can I adjust permissions for each role?
Permissions are predefined per role and designed around how an academy actually operates, so you never configure access user by user. The hierarchy is clear: a Coordinator can create coaches and parents; a Coach can only create parents and registers players solely on their own teams; and administrators can only be created by the academy administrator. That keeps sign-ups and sensitive information under control from day one.
Can I manage my coaching staff's documents?
Yes, with a built-in approval workflow. Each coach registers their documents — certifications, ID — from their own profile, or the administrator does it for them. Every document stays pending until the Administrator approves or rejects it, and the menu shows a counter with documents awaiting review so nothing slips through. Registration and approval are available on every plan; attaching the PDF file for each document is a Pro plan feature.
If I deactivate a user, do I lose their history?
No. Deactivating a parent only removes their access and stops their future charges; their payment history and linked children are fully preserved. You can reactivate them whenever you want and everything picks up where it left off. It is the safe way to handle families who skip a season or leave the academy: you never delete data and your historical accounting still adds up.